Guest Services

 
 
To make your shopping experience an unforgettable one, and ensure an irresistible customer experience, we offer a wide range of services and facilities including ATMs, free WiFi , valet service & kids carts. What’s more, our Customer Service Officers are always on hand to welcome and assist you with all your shopping requirements, offering new services that can ease any shopper’s journey!
 

#Free_Mall_WiFi

Free Wi-Fi service is available in the mall. Please connect to #Free_Mall_WiFi from the list of Wi-Fi networks.

Are there any rescheduling fees?

You may amend your package (date, time, stylist) up to 72 hours before the session free of charge. Should you wish to amend your session less than 72 hours from your session, a fee of EGP 400 will be charged.

Can I add a shopping budget to the service?

You may add on a Mall gift card to your session which can be used at any of the retailers during your style session. Minimum amount for a gift card is EGP 1,000 and maximum amount is EGP 6,000.

Can I buy a gift card after I’ve booked?

Of course, you will be able to purchase a gift card from any Customer Service desk.

Can I change my package to another one after I’ve booked?

You may amend your package (date, time, stylist) up to 72 hours before the session free of charge. Additional charges may apply depending on the package chosen.

Can I change my stylist after I’ve selected her?

You may request another stylist up to 72 hours before your booking however we cannot guarantee availability as they may be booked with other customers. We will always endeavour to pair you with your requested/preferred stylist.

Can I change the time / date of my booking?

The date and time of your booking can be changed up to 72 hours before your session. Should you wish to amend your session less than 72 hours from your session, EGP 400 will be charged.

Can I communicate with my stylist after the session is completed?

You may text the stylist via the stylist chat service after the session (up to 24 hours). After this time, the chat will be closed.

Can I have my items pre-pulled before I arrive?

The beauty of this service is that any and all brands are accessible during your style session. This means that you are able to experience even more in terms of brands during your time with your stylist. If you would rather stick to a select few shops, our stylist are able to put items aside for your arrival.

Can I upgrade or downgrade my package?

You may upgrade your package up to 24 hours before the session takes place. To downgrade a package, you would be issued a refund for the amount for the more expensive package less 5%. A package cannot be downgraded less than 72 hours before the session.

Chat with us

Courtesy Policy

To ensure your safety & security, it is recommended to follow these few steps.

Customer Service

Services & Facilities: 28 ATMs, Baby changing rooms, Valet Services, Car wash services and kids carts’

Do I have to attend my session?

We highly recommend you attend the session in person for the best results.

Do I need to book in advance or will I be able to book on the day and secure a booking?

We usually require 48 hours notice before a session to allow your stylist to fully prepare. If however you need an appointment on the same day, we will endeavour to accommodate.

Do I walk around with my stylist or will it all be in one location?

As your styling session is as much about educating you about how to style yourself long term, you will be accompanying your stylist around the mall. In most cases, they will let you know exactly which shops you will be visiting based on your style questionnaire.

Do you offer home delivery services?

Once the service has been completed, you have the option to take your shopping bags with you or have us deliver them to your home!

Do you offer shopping assistant services?

We currently only offer personal stylist services, however we will be launching the shopping assistant services in the near future!

Does your stylist share feedback/advice on hair, makeup, grooming?

Our personal stylists are able to give advice on all of the above. During your session, you will learn about head to toe styling.

Hands Free

Now you can leave everything behind, enjoy shopping by dropping off your shopping bags and have them delivered anywhere inside the mall with HandsFree new service.


 

How do you match my stylist according to my needs and preferences?

All of our stylists have vast styling experience and are all friendly and very easy to get along with. Our stylists have clients from all different walks of life from the ages of 8 to 80 and can make anyone feel at ease. our stylists are experts in their field and well versed working with people of all ages, shapes and sizes.

How far in advance can I book?

Up to 1 month.

How will I know that my stylist will understand me according to my preferences?

All our Stylists have clients from all different walks of life and can instantly build up a rapport with you whilst also contemplating what to do with your look. As they are experts in their field, they are able to tailor their advice specifically for you.

Is the session transferable?

Should you for some reason be unable to attend your session, this can be gifted to a friend, colleague, loved one. Please let your booking coordinator know.

Is there a focus on specific brands?

The beauty of this personal styling service is that it’s all about you. We do not have an affiliation to any one store or brand making this service totally unique. The brands/stores selected are solely based on your requirements and preferences through the style questionnaire.

Kids Information

City Centre Almaza has got a whole lot of stuff for the little ones! Little shoppers have a list of shops for kids. Have an out-of-this-world experience at Magic Planet! Enjoy a day with the entire family where exciting games, hair-raising rides and much, much more.

Parking Information

FREE parking is available at City Centre Almaza.

Personal Stylist

VOX cinemas

What are the methods of payments? Can I pay by cash?

We only accept card payments via our payment provider for this service. You may use cash to pay for the items during the session itself.

What do you recommend as shopping budget?

It depends on your needs and preferences! We can shop on a very small budget to an unlimited amount. We focus on educating you on what suits you, without the pressure of buying. Whatever your budget is, you can be sure that you will get the best items available and will come away with a capsule wardrobe that can be mixed and matched together.

What happens If I can’t make my appointment?

If for any reason you are unable to make your appointment, you must inform personal stylists/ booking coordinator as soon as possible before the scheduled time. If less than 48 hours notice of cancellation is given, 100% percent of your total fee will be non-refundable and rescheduling is not possible. This is subject to a case by case basis.

What happens if I cancel my booking? Can I get a refund?

You are entitled to cancel your booking and get a full refund 48 hours before the service commences. After this time, you will not be able to have a refund. This is subject to a case by case basis.

What happens if I’m late for my appointment?

If you are running late for your appointment, please let the booking coordinator know. Your stylist will start the session and will be working on creating your perfect wardrobe until you arrive. Due to popular demand, your stylist may have a booking immediately after yours therefore extending due to lateness is not possible. If you are running late for your appointment, please let the booking coordinator know. Your stylist will start the session and will be working on creating your perfect wardrobe until you arrive. Due to popular demand, your stylist may have a booking immediately after yours therefore extending due to lateness is not possible. If for some reason, the stylist is late, this time will be added on at the end of the session

What happens if I’m sick on the day and would need to reschedule?

We understand that people get ill and we recommend that you contact your booking coordinator ASAP. Less than 24 hours notice will incur a rescheduling fee of EGP 400. This is subject to a case by case basis.

Will I be able to bring a friend with me to the session?

Like any other experience of this kind, our styling sessions are best where it is one-to-one with the stylist. This is because each person have their own unique style and having a personalised styling session allows us to maximise the amount of advice we’re able to give. Therefore our styling sessions are priced for one person only. We do allow a guest if the client is under 16 or needs a chaperone for disability or mobility assistance.

Will I be paying for my items separately or is part of the service cost?

Items purchased during your style session will be in addition to the service itself.

Would I be able to book in person?

You may inquire at any of the concierge desks at the mall and pay for a styling session through the payment link, you will be then connected with your booking coordinator to arrange a date.

Would I be able to buy items from any of the Mall retailers?

You will be able to purchase items from any of the MOEg / Almaza City Centre retailers during your style session.

Would I be able to take breaks during my session (prayer, bathroom etc.)?

There will be plenty of time during your session for any breaks. If you have any specific requirements, please let your stylist know in advance.