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Scan the QR code or click the link below to chat with us on WhatsApp.

We have created a direct channel on WhatsApp so you can text us at your convenience.

Just ask us a question or raise a concern and one of our customer representatives will assist you on chat.

We are happy to answer all your queries, from opening hours, locating lost items, learning about specific services and much more. Just ask it or suggest it and we will be happy to support you.

We are on a journey of creating wonderful experiences and great moments for you and your loved ones at City Centre Almaza.

Customer Service


Services & Facilities

  • Valet Service
  • Valet Lounge
  • Electric Cars Charging Stations
  • Bike and Bicycle Parking Stands
  • Uber Waiting Areas
  • Mobile Power Bank
  • Sports Center
  • Specialty Entertainment 
  • Hypermarket
  • 23 ATMs
  • Banks
  • Dedicated taxi drop-off and pick-up area
  • Information desks
  • Lost & Found facility
  • Personal emergency assistance
  • Prayer rooms for men and women
  • baby changing rooms
  • Wheelchairs
  • Landscape
  • Energy Center
  • Information desks
  • Lost & Found facility
  • Wheelchair Service


Emergency Services:

Public emergency numbers that can be dialed from anywhere within Egypt:

Ambulance service: 123
Civil defense and fire fighting: 125 - 180
Police: 122
Road emergencies: +2 01221110000
Airports: +2 02 22655000
Cleopatra Hospital: +2 02 24178206
Salam Hospital: 19885
Egypt Air Hospital: +2 02 22914370